KFC

A global fast-food restaurant chain headquartered in Louisville, Kentucky.

A cautionary note for anyone considering this location: the service fell well short of even basic expectations. The online ordering process was smooth enough, but with roughly 90 minutes before pickup, there was still no notice that key items in the order were unavailable. That left us making a wasted trip for an order they already knew they could not fulfill. When we arrived, the response was less than reassuring—particularly the flippant, dismissive attitude toward the problem and toward the customer trying to get a refund. Even that process was needlessly cumbersome, requiring us to track down another employee, then go online, then deal with a refund line where the rep was nice enough, but likely overseas and with an obvious language barrier. This is the kind of experience that leaves a lasting impression, and not a favorable one.